política de privacidad

Overview

Who We Are & What This Covers

Avyona LLC ("Avyona," "we," "our," or "us") operates the website avyonausa.com and sells professional electric spa and treatment beds. This Privacy Policy describes how we collect, use, and protect personal information when you visit our website, place an order, or contact us.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our site.

Data Collection

Information We Collect

We collect information you provide directly and information collected automatically when you use our site.

Information you provide:

Contact details — name, email address, phone number, business name
Shipping & billing address — collected at checkout
Order information — products purchased, quantities, payment method type (not full card numbers)
Communications — messages you send us via email, phone, contact form, or WhatsApp
Form submissions — payment on delivery requests, delivery preferences, studio details

Information collected automatically:

Device & browser data — IP address, browser type, operating system
Usage data — pages visited, time on site, referring URLs, clicks
Cookies & tracking — see the Cookies section below

Data Use

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including coordinating freight delivery
Communicate with you about your order, shipping status, and delivery scheduling
Respond to your inquiries, support requests, and warranty claims
Review and process payment on delivery applications
Send transactional emails (order confirmations, tracking, receipts)
Send occasional marketing communications — only if you have opted in
Improve our website, products, and customer experience
Comply with legal obligations and protect against fraud

We do not sell your personal information. We never have and never will sell your data to third parties for advertising or any other purpose.

Disclosure

Sharing & Disclosure

We share your information only when necessary to operate our business or as required by law. This includes:

Shopify — our e-commerce platform that processes orders and payments securely
Freight carriers (XPO, Estes, etc.) — your name, address, and phone number are shared to schedule and complete delivery
Affirm / Shop Pay — if you choose financing, your information is shared with your selected financing provider
Email & communication tools — used to send order confirmations and support responses
Analytics providers — aggregated, anonymized usage data to understand site performance
Legal authorities — if required by law, court order, or to protect the rights and safety of our customers or business

All third-party service providers we work with are required to handle your data in accordance with applicable privacy laws and are prohibited from using it for any other purpose.

Cookies

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to make the site function properly and to understand how visitors use it. We use:

Essential cookies — required for the site to function (cart, session, checkout)
Analytics cookies — help us understand traffic and improve the site (e.g. Google Analytics)
Marketing cookies — used to deliver relevant ads if you have interacted with our site (e.g. Meta Pixel)

You can control or disable cookies through your browser settings. Disabling essential cookies may affect site functionality. Most browsers allow you to view, manage, and delete cookies at any time.

Retention

How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law:

Order records — retained for a minimum of 7 years for tax and legal compliance
Customer communications — retained for up to 3 years
Marketing preferences — retained until you opt out or request deletion
Analytics data — typically retained for 26 months in anonymized form

When data is no longer needed, we securely delete or anonymize it.

Your Rights

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access — request a copy of the personal data we hold about you
Correction — request that inaccurate or incomplete data be corrected
Deletion — request that we delete your personal data, subject to legal retention requirements
Opt-out of marketing — unsubscribe from emails at any time using the link in any email, or by contacting us directly
Data portability — request your data in a structured, machine-readable format
Objection — object to processing of your data in certain circumstances

To exercise any of these rights, contact us at hello@avyonausa.com. We will respond within 30 days.

Security

How We Protect Your Data

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These include:

SSL/TLS encryption on all data transmitted through our website
Secure, PCI-compliant payment processing through Shopify — we never store full credit card numbers
Access controls limiting who within our organization can access customer data
Regular review of our data handling practices

While we take security seriously, no method of transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately.

Children

Children's Privacy

Our website and services are intended for business owners, licensed professionals, and adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13.

If you believe a child has provided us with personal information, please contact us at hello@avyonausa.com and we will promptly delete it.

Updates

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

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