Orders Status And Tracking
Select the desired products, add them to the cart, and follow the checkout process. You will need to choose a shipping method, provide your details, and select a payment method. Before confirming the payment, verify that your shipping address is correct. Once the order is processed, we cannot guarantee changes or cancellations without additional costs.
Yes, as long as the payment has not been made. Once confirmed and in process, we cannot guarantee changes or cancellations without additional costs.
Yes, contact our sales team, and we will provide one.
Shipping costs and options will be displayed during the checkout process based on your address and preferences.
The estimated delivery time appears on each product page and will be confirmed once the order is processed. You can request more information from our sales team.
You can place orders through our website if you're in Spain, Italy, France, Germany, or Belgium.
Yes, but for difficult access (elevator less than 80cm wide and 210cm high), please contact our sales team for more information about customized shipping services and additional costs (crane, disassembly, etc.).
It’s possible to arrange a specific time slot (less than 2 hours) for an additional fee (subject to availability).
Inspect the delivery. If any item is missing or visibly damaged, mark it as “pending review” on the delivery note and notify the driver immediately.
Shipping & Return Policies
Yes, our delivery will need only 1-2 days for national shipping, and 3-4 days worldwide
All in-stock orders received by 12pm PST Monday to Thursday will be shipped out the same day. Orders received after 12pm PST Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services:
- Email: happytohelp@saleshuntertheme.com
- Phone: 123-4567-89
If we determine that the product does not conform to the specifications outlined on the datasheet, then we will replace the product free of charge, or provide a full refund of the invoice price of the product.
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from our place for both the returned product and the new replacement product. All returns must have prior authorization from us, and be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging (ie. cold and insulated) as originally dispatched by us. Once the item is received by us, we will dispatch the replacement product.
All returns must have prior authorization from us, and are subject to a 25% restocking fee on the items plus any shipping & handling charges. Products must be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging (ie. cold and insulated) as originally dispatched by us.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. This warranty is in lieu of any other warranty expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim. If we determines that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product.